FCCPC to ask Google to permanently delete loan apps harassing customers
Written by Broadstreet Admin on July 11, 2023
The Federal Competition and Consumer Protection Commission (FCCPC) is taking strong measures to safeguard consumers against the unethical practices of specific loan apps.
During an interview on the AriseTv morning show, Mr. Babatunde Irukera, the CEO of FCCPC, announced that the commission intends to request Google to permanently remove loan apps from its play store if they engage in harassing borrowers. This decision was prompted by a recent report by Nairametrics, which revealed that certain loan apps have been persistently harassing and defaming defaulting customers, disregarding the regulations set forth by the FCCPC. Mr. Irukera emphasized that no leniency will be granted to any loan app found guilty of harassing or defaming customers.
In his statement,
- “What we are seeing is that there are stories emerging of these digital lenders engaging in inappropriate conduct especially the investigative story from nairametrics. Our concern is if these lenders we’ve approved are still doing it, even if they do it just for once, we will permanently delete them from the Google play store. As we discover them, we go after them.
- “There are things they can do wrong where they will be given a second chance but with respect to harassing consumers or defamatory messages there will be no second chance”
Mr. Irukera acknowledged that the FCCPC has received reports from the public regarding loan app misconduct. However, he emphasized the importance of verifying the validity of these reports before taking appropriate action.