First Bank unveils fully automated branch

Written by on November 3, 2021

First Bank of Nigeria Limited has announced the launch of its fully automated branch, called the FirstBank Digital Experience Centre.

The Chief Executive Officer of FirstBank, Dr Adesola Adeduntan, in a statement said the digital experience centre would afford customers the opportunity to carry out various banking activities on their own without interacting with anyone.

“The self-service branch is built with a wide range of phased modern banking facilities, which include humanoid robots equipped with Video Banking and Artificial Intelligence (AI),” said Adeduntan.

First Bank said the branch was established to put customers at an advantage in carrying out various activities on their own without interacting with anyone.

The bank said the branch also took on the role of friendly branch staff, teller cash recyclers, self-service kiosks for non-financial transactions such as account update, fast-track (contactless) ATMs, interactive smart screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.

According to the statement, other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, and dispensing of new ATM cards.

 “Other services include funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000.00 to N5,000,000.00, card services and management, cheque management, email and phone number update, amongst many others.

“With our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions.

“Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting You, our customers First,” he said.

Adeduntan also noted that the FirstBank Digital Experience Centre was piloted by the bank’s remodeled Adetokunbo Ademola branch, Victoria Island.

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